FAQ

Product

Who is Irelax

Irelax began in June 2014 to bring Australian the best and most innovative professional wellness products from around the world, giving our customers the opportunity to relax and support their own wellbeing any time they want or need it.

As a company, we stand behind our key values: We put our customer first
Leader in innovation

We work with the best of the world: Family INADA, OGAWA, ROTAI, BREO, SKG. All of them are one of the top brands in the world who manufacture massage chairs or portable massagers and export to the world.

Where can I try your portable massagers or massage chairs?
Where can I try your portable massagers or massage chairs?

You can pop into one of our retail shops as following or contact our head office: +61 3 8518 4105 to arrange an appointment

We have a selection of massage chairs available at our 10 stores nationwide.

https://irelax.com.au/massage-chairs/

How can I know the chair is in Stock?

Checking our massage chairs stock is easy! After clicking the chair color options, it will show “Available” or “Out of stock” status. It always a good idea to chat with us on the website to confirm the stock availability

Can I have a better deal?

We display all of our promotions on the website which are the best we can offer. However, you are always welcome to chat with us online if you have any concern.

Can I order the product online and pick it up from the store?

It is definitely fine for the portable massagers. If providing the paid order number by email to info@irelax.com.au or phone call, we are happy to inform the store to make your order items ready for pick up.

For massage chair is available to be picked up from our warehouse, please call +61 3 8518 4105 with your order number to book for pick up once you place the order immediately.

Can I return my product?

Please choose carefully as we do not refund if you change your mind due to the hygiene reason. We are happy to exchange your goods with 7 days or refund in full due to health concerns accompanied with a doctor’s certificate, proof of purchase and providing the goods are in their original condition &you have the original packaging.

Repair and Warranty

What should I do if my massage chair is not working?

Firstly, please refer to the trouble shooting instruction in the user manual book to see if the problems could be solved easily. If there is still something wrong with the chairs, feel free to contact the salesperson who sell the chair to you, they will help to lodge the repair enquiry or alternatively you can contact us at +61 3 8518 4105 or email us at info@irelax.com.au with a description of the chair problem. Would be great if you can attach a video showing the fault in the email for our technician to inspect before visiting your place.

Or you can login your account on irelax.com.au website, if you purchase from our store, the user name is the email address you left to us, password is “password”. You can see your massage chair information, when warranty starts and expires and book a service etc.

How long is the warranty?

Portable massagers: 1 year mechanical warranty

Massage chairs & Massage sofas: 2 years mechanical warranty including parts and labour. Extended warranty options can be purchased when you purchase the massage chair.

How to maintain my massage chair

You can wipe the surface by a baby wipe normally, and we suggest let the massage chair has a break for every 1 hour using to avoid overheating.

We have service plan available for you to purchase to ensure your massage chair in a good condition and has a long service life. Recommend for the first service is 6 months after the chair is delivered and then service it annually after the first service. Bookings are essential for all services, feel free to contact us at +61 3 8518 4105 or email us for more information to book a massage chair service.

Finance

What payment methods do you accept?

We accept most of the payment options in the market, you can either pay by eftpos, credit card or through our finance plan like Humm, GEM visa etc. You can chat with us on the website or contact head office at +61 3 8518 4105 or email to info@irelax.com.au for more details.

https://irelax.com.au/interest-free/

Delivery

When will my order be dispatched?
Please note, we always try our best to dispatch the orders as soon as we can, you will receive a tracking link once the order is dispatched.

 

Portable Massagers
The order will be dispatched from our Melbourne warehouse within 3 working days and will be couriered to your shipping address by Courier Post. Normally the parcel will be couriered within 5-10 working days (rural areas allow extra 1 working day). Free shipping applied.

Massage Chairs
After placing the massage chair order, you will be contacted when we are planning to deliver your chair. It normally takes within 5-10 working days and the installation video will be sent. Saturday, Sunday and AU public holidays are not counted during the delivery.

https://irelax.com.au/shipping/

 

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