Massage Chair Showroom in Sydney — Chatswood & Alexandria

Dropped into the iRelax massage chair showroom in Alexandria last week and came away really impressed. Jane gave me a thorough, professional introduction to the OGAWA range and took the time to explain how each chair works, with no pressure at all. The highlight was the 4D massage chair. The rollers feel incredibly close to real hands, especially through the neck and shoulders. Then I tried the Zero Gravity mode and it took all the pressure off my back. I honestly didn’t want to get up. If you’re thinking about getting a massage chair, this Alexandria showroom is the place to try them properly. Thanks Jane!

Visited here on last Friday and had a great massage chair trial experience! Jane is amazing, she introduced each chair explicitly and made tea during my trial. Will comeback ❤️

Great showroom experience! Friendly, helpful staff and an excellent range of massage machines to try. Highly recommend!

I'd like to share some positive feedback about Bowen, the store manager I dealt with during my recent visit.
Bowen was genuinely customer-centric from start to finish. He was patient, took the time to understand what I needed, and worked hard to find the best possible offer for my situation rather than just pushing a standard deal. I never felt rushed, and I left confident I'd got the right outcome.
It's rare to get this level of care and attention in a store. I'd happily recommend Bowen to friends and family, and I'll be returning in the future

Bowen is customer-centric. I highly recommend this store

The pleasure of dealing with Jane, amazing customer service. She provided great information about the massage chair which I bought for my mum.
She made my decision very easy on the right chair to purchase.
Highly recommend 👌

The absolutely go to place for a massage chair - great showroom with lots of models on display and available to try, combined with attentive service to provide an awesome purchase experience. Bowen as the store manager was very knowledgeable and looked after us very well, taking the time to take us through the options, with plenty of time to try the various models and at no time did we feel rushed or pressured. Absolutely recommend Irelax in Chatswood

Absolutely fantastic experience at Irelax Chatswood! A big thank you to Bowen, the store manager, who was incredibly kind, genuine and professional.
We’re so excited about our first massage chair, the Master Drive AI 3.0! The stretching function is honestly the best I’ve ever tried!!!
We’ve visited a few other massage chair stores, but nothing compares to the products, service and overall experience here.

Walked in today and try couple massages chairs, great experience with Jane on
and feeling a lot more relaxed afterwards. Would definitely recommend!

Hi Hello everyone. I’ve had the massage sofa at home for a couple of days now, and while I haven’t used it much yet, I can certainly say that the personalized service and over the phone—especially from Mr. Bower from IRELAX—was spectacular; he was kind and patient. I wish there were more people like you in the business and customer service Mr. Bower. Thank you very much.
300% recommended

Bought my first massage chair, the Master Drive AI 3.0, from iRelax and had such a great experience with Bowen.

He’s friendly, professional and really knows his products. Even after the purchase, he still checks in regularly to see how I’m going and if I need any help. Really appreciate that kind of service!

Thanks Bowen, highly recommend! 😊

Great showroom with a good range of OGAWA massage chairs to experience and compare. The team is knowledgeable, friendly and happy to explain the differences between the models. Definitely worth visiting and trying them in person if you’re looking for a quality massage chair.

Exceptional Service from Lawrence and Nia.

I am in the market for a massage chair and they have shown the utmost service to myself. Due to my work I have come into their store after closing hours and they have accommodated me. They never urge me to buy and have always ask me to try different chairs to find one that works for me.

This OGAWA below has gotten my vote. It’s spacious and has enough pressure for a deep tissue massage you get at your local Thai massage. It features many variations and works on neck all the way to your toes. It’s also wide and comfortable enough for recovery days. The machine also comes with firmware updates so you will get the most recent massage techniques.

Go see Lawrence or Nia. They are a absolute joy to deal with. 10/10

This was the first place I chose to visit to try out a massage chair after reading the excellent reviews, and I'm so glad I did. From the moment I arrived, I was warmly welcomed and guided by Nia, who was incredibly kind, knowledgeable, and professional.

Nia took the time to explain the different massage chairs, answered all of my questions with patience, and never made me feel rushed or pressured. Her friendly attitude and product knowledge made the whole experience enjoyable and helped me find the right chair for my needs.

I highly recommend this place to anyone looking for a quality massage chair and outstanding customer service. A big thank you to Nia for making my first visit such a positive experience!

the customer service is very good and patient 。good explanation

Good experience, service is great. Definitely recommend!

Have communicated with Lawrence from Irelax and it was a pleasant and smooth experience throughout very pleased with his communication and assistance!

Nia and Lawrence were both friendly, patient, and professional throughout the whole experience. They took the without any pressure. Excellent customer service—we highly recommend them!

Very good experience. Great service very nice guy Lawrence

Nia was incredibly helpful throughout the whole process. She was patient, knowledgeable, and never made me feel pressured. Thanks to her advice, I found the perfect massage chair for my needs. Highly recommend speaking with Nia if you’re considering one.

Excellent product & service. Thanks very much.

Fantastic demonstration of massage chairs by customer support Kaho, he did a fantastic job, highly recommended

Shirley and the team are lovely and the massage chairs are divine!!

Chris was absolutely fantastic! He took the time to walk us through all the features of the Healer massage chair with such knowledge and enthusiasm. His demonstration was thorough and genuinely impressive — you could tell he really knows his product inside out. On top of being incredibly informative, Chris was warm, kind, and made the whole experience so enjoyable. Couldn't recommend the place highly enough!