Frequently Asked Questions

Dive into a world where luxury meets therapeutic precision with our range of massage chairs. Whether you’re searching for a small massage chair that fits snugly into a cosy corner or seeking the pinnacle of relaxation with a full body massage chair in Australia, our curated selection has got you covered. Not only do we pride ourselves on offering unmatched quality, but the price of massage chairs in our collection is tailored to provide unmatched value. As you navigate through our offerings, you’ll find transparent massage chair price Australia listings, making it effortless to buy a massage chair that perfectly suits your budget and needs. Experience the Irelax difference today.

What is the difference between a massage chair and a massage sofa?

The main difference in a massage chair and a massage sofa comes from the features they have, and their relative size. The main size of the massage chairs are larger, and have full body massage capabilities. For example, a full body massage chair can massage your arms and feet, but not all massage sofa’s can

On the other hand, massage sofas are smaller in size, lighter, and have less capabilities than a massage chair. Some massage sofa’s might not be able to massage your feet, and no massage sofa can massage your forearms and hands.

What do you mean by a full body massage chair?

We define a full body massage chair as a massage chair that can massage the majority of your back facing muscles from your neck to your feet. Our full body massage chairs can massage your neck, shoulders, back, waist, hips, the top side of your glutes, your calves and your feet.

Some massage chairs have special features, such as being able to massage your knees from the side. However, this is not seen in all full body massage chairs.

What is a 4D Massage Chair and what is the difference?

A 4D massage chair is a massage chair that allows you to control how deep the massage rollers push into your body. On our massage chairs, you can adjust the 4D setting with the Navi 4D dial on the massage chair, or on the screens.

This allows you to control how far the rollers push into your body, and can help you change between a firmer and a softer massage.

What is the warranty on your massage chairs and your massage sofas?

Massage chairs come with a five-year protection plan from the date of purchase. This includes parts and labour for covered mechanical faults in years 1–3, followed by labour-only coverage in years 4–5. Replacement parts are chargeable in years 4–5.

Massage sofas come with a two-year warranty, while portable massagers have a one-year warranty covering mechanical and electrical defects. Free gifts are excluded from warranty coverage.

For approved massage chair warranty repairs, technician call-out fees are included within a 40 km radius of an irelax showroom in Sydney, Melbourne, Brisbane, Adelaide or Perth. Call-out or travel fees apply outside this radius. Any chargeable work, parts or travel fees will be quoted for your approval before we proceed.

Please check with our team for any model-specific terms or coverage that applies to earlier purchases. Your warranty benefits are additional to your rights under the Australian Consumer Law.

For more details, please visit our Warranty page.

If you have any questions, feel free to call us on 1800 296 866 or chat with us via live chat or WhatsApp.

Warranty

Do you have free shipping?

For massage chairs, we offer free standard shipping to eligible metro areas in Sydney, Melbourne, Brisbane, Adelaide and Perth, where we have physical showrooms. White Glove delivery, including unpacking and basic setup, may be available in selected locations. Please contact our team to confirm availability and any additional charges that may apply.

For Australian addresses outside our free delivery zones, simply enter your delivery address at checkout to see the shipping cost before completing your purchase.

For all portable massagers, we offer free shipping Australia-wide. If you have any questions, feel free to call us on 1800 296 866 or chat with us via live chat or WhatsApp.

Shipping

Do you sell OGAWA massage chairs?

Yes we do! In fact, we’re the only licensed seller of OGAWA massage chairs in Australia! When you’re looking for the OGAWA brand of massage chairs, you can view their official site, where they have us linked as their exclusive retailers.

If you see other OGAWA massage chairs being sold, then it is highly likely that they are not doing so through official channels licensed by OGAWA, as we maintain an exclusive selling arrangement with OGAWA for OGAWA massage chairs!

Do you install the massage chairs and sofa’s in homes?

Standard delivery for massage chairs and sofas does not include installation. If you need installation or your delivery involves stairs, lifts, narrow doorways or other access restrictions, please contact our team before ordering so we can assess your requirements and provide a quote.

Photos and measurements of doorways, hallways, stairs and lifts can help us plan your delivery. Massage chairs cannot be delivered to PO boxes.

If installation isn’t available in your postcode, our team can provide setup guidance and remote support to help you get started.

If you have any questions, feel free to call us on 1800 296 866 or chat with us via live chat or WhatsApp.

Is installing and setting up a massage chair or massage sofa difficult?

Not at all! You’d actually find it easier to set up your massage chair than you would setting up a TV! The support team at Irelax will be more than willing to help you through the installation process through contacting us. We can provide guidance videos, and have a call to instruct you if you are unsure of any step in the process of installing your massage chair or massage sofa!

Is sitting in a massage chair good for you?

Sitting in a massage chair helps keep muscles engaged with the massage, which can help increase the bloodflow in your body. Because our massage chairs are full body massage chairs, you’ll be able to feel a massage from your neck all the way to your feet, getting that full body relaxation and helping blood ease around the body.

Is it OK to sit in a massage chair everyday? If so, how many times a day?

Massage chairs can be sat in many times a day as they have recommended massage sessions of only 15 minutes per massage. However, this can easily be adjusted. The massage chairs themselves do not massage a single spot for a continuous 15 minutes, but rather cycle through different phases. This is often why many massage chairs have a morning, midday and evening mode as they can recommend having up to 3 x 15 minute massages a day to help you stay in peak condition.

What are the disadvantages of a massage chair?

One of the main disadvantages of a massage chair comes from the space it can take up. Like any regular chair, it is a piece of furniture, which means you do need to have the space in your home or office, and have the means to get the massage chair in that space in order to use it.

Which full body massage chair is the best?

Start with your preferred massage pressure, the areas you want to massage, your body fit, available space and budget. A massage chair generally offers broader coverage; a massage sofa combines selected massage functions with everyday seating; a portable massager suits targeted use. Compare models in person where possible, and ask our team to help you find a comfortable fit. For friendly advice with no pressure to buy, call us on 1800 296 866 or chat with us via live chat or WhatsApp today.

Massage Chair

Portable Massager

What does research say about massage chairs and their effectiveness?

Studies have shown that usage of massage chairs has led to decreased stress levels, chronic stress in adults and a reduction in serum cortisol. These outcomes are extremely similar to those of a regular massage, showing that their usage can be likened to going out for an extra massage. The main difference comes from the actual feel of the massage chair itself.

How long do massage chairs generally last?

Massage chairs can last up to 10 years assuming that they are being treated in the right condition with proper usage. Sometimes the massage chairs might need servicing, but otherwise a massage chair can comfortably have a long lifetime.

What is a Portable Massager?

A portable massager is one that’s either handheld, or small enough to carry around with you! With so many choices for foot massagers, back massagers, neck massagers, head massagers and feet massagers, you need to see what we have in stock for you!

Do you have warranty on your massagers?

Yes! We’ve got a one year warranty on all of our massagers. When you buy our products, you’re buying quality from our Irelax name! With our world renowned brands, you can rest easy knowing you’re getting the best brand.

Discover the ultimate in on-the-go relaxation with our range of portable massagers. Specially designed for our discerning customers in Australia, these devices offer the perfect solution for those seeking relief anytime, anywhere. Whether you’re looking for a portable back massager to alleviate those deep-seated knots or a versatile tool to cater to various needs, our collection stands out as the top choice in back massager Australia offerings. Experience the perfect blend of convenience and efficacy with Irelax’s Portable Massager range.