30 Day Money Back

Irelax focus on bringing the superior massage products to Australia. We work with the best in the world. As a result of the hard work we have put in over the years, we stand behind the quality of eligible massage chairs with our 30-Day Money-Back Guarantee.

We have full confidence in our products and believe you’ll be happy with your choice. With your satisfaction our priority, we whole-heartedly believe that your new massage product will exceed your expectations.

Our Money Back Offer policy is a “voluntary” policy in addition to your statutory rights which is strictly applied for eligible MASSAGE CHAIRS purchased directly through our official website, where the customer has not previously visited our showroom or tried the chair in-store. As such, we trust that all returns are made in good faith. If, however, we have reason to believe that this policy is being abused or that a return is otherwise not being made in good faith for whatever reason, we reserve the right to refuse to accept any returns under this policy. Our decision is final.        

Please note: 

For eligible massage chair returns, a 20% restocking or depreciation fee may apply, depending on the chair’s condition upon return. 

Return conditions, applicable fees and deductions apply. Return shipping of the massage product must be paid for by the customer. 

Please follow the steps for refund:

1, Please email us at info@irelax.com.au to arrange the return of your goods and to obtain a Return Merchandise Authorisation Number (RMA) within 30 calendar days of delivery. We may require some photos or document to approve it. We are happy to advise you on the most cost-effective way to return your item to us.

Please note that all refunds are limited to the purchase price paid for the massage chair. No refunds will be given for delivery costs incurred by us and will be passed onto you. Which means you need to pay the freight to us for shipping the product to you if you decide to refund.

2, Goods must be returned fully disassembled and in a clean and as-new condition in their original packaging. Where goods are returned in damaged packaging or showing signs of excessive use, we will pass on to you any reasonable costs we incur in remedying the goods to a clean and as-new condition by deducting these costs from any purchase price refund. Soiled or damaged goods will be refused as an unacceptable return at our discretion subject to your rights under the Consumer Guarantees Act.

All the free gifts or specials comes with the product will need to be returned along with the massage chair.

Massage chairs include five-year warranty protection: years 1–3 cover parts and labour for covered mechanical faults; years 4–5 cover labour only, with parts chargeable. Massage sofas have a two-year warranty and portable massagers have a one-year warranty. Free gifts are excluded. Please contact our team about earlier purchases or model-specific terms. These warranties are additional to your rights under the Australian Consumer Law.

 

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