Return and Refund Policy
Please choose your product carefully as we do not refund if you change your mind, for hygiene reasons. If you have further questions around this, we recommend you visit the Consumer Guarantees Act Page on refunds, replacements or repairs: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel
We are happy to exchange your goods within 7 days of purchase or refund in full if a refund is required due to health concerns, however this must be accompanied with a doctor’s certificate, proof of purchase and providing the goods are in their original condition & you have the original packaging. *Terms and Conditions will apply.
Full packaging must be included without any damage, and products must be in good reselling condition, otherwise a 20% refurbishment fee will apply.
As a responsible retailer, we are happy to repair products at no cost to you, if there is any manufactural fault detected.
To request a refund, return or repair:
1) All purchased products can be brought into your local Irelax store, or you will be required to ship the item back to us at your own cost. For overseas purchases, we only refund the fee which you purchased for the item. This does not include the shipping fee.
2) Refunds can be issued as a credit voucher or a refund to your original payment method.
For purchases made using multiple payment methods, any refund will be made in the original tender types.
3) If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
4) When returning an online/in store purchase, the original delivery charges will not be refunded.
5) When returning an item to us by post it is your responsibility to return the item to us in a safe way. Irelax is not responsible for items being returned to us that are lost or damaged in transit.
6) Irelax vouchers or gift cards cannot be returned/refunded or exchanged for cash or other tender types.
7) For international orders, we will not accept liability for any customs duties or taxes that may be payable in relation to the order or its return. We do not offer exchanges on international orders. If an alternative product is required, you will need to place a separate order for this.
Return shipping fee:
Any shipping costs paid by you or charged to you are non-refundable.
All products can be returned in-store. This applies to both online and in-store purchases. Please kindly return items to our main warehouse.
(Order which is not for next day delivery can alternate anytime 2 day prior delivery.)
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 10-15 business days for the refund to be fully processed.
If you have any further questions on how to do this please reach out to our customer support team at
Phone: 1800 296 866
Address: 9 Tryon St, Upper Mount Gravatt QLD 4112