Return and Refund Policy
Please choose your product carefully as we do not refund if you change your mind, for hygiene reasons. If you have further questions around this, we recommend you visit the Consumer Guarantees Act Page on refunds, replacements or repairs: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel
We are happy to exchange your goods within 7 days of purchase or refund in full if a refund is required due to health concerns, however this must be accompanied with a doctor’s certificate, proof of purchase and providing the goods are in their original condition & you have the original packaging. *Terms and Conditions will apply.
Full packaging must be included without any damage, and products must be in good reselling condition, otherwise a 20% refurbishment fee will apply.
As a responsible retailer, we are happy to repair products at no cost to you, if there is any manufactural fault detected.
To request a refund, return or repair:
1) All purchased products can be brought into your local Irelax store, or you will be required to ship the item back to us at your own cost. For overseas purchases, we only refund the fee which you purchased for the item. This does not include the shipping fee.
2) Refunds can be issued as a credit voucher or a refund to your original payment method.
For purchases made using multiple payment methods, any refund will be made in the original tender types.
3) If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
4) for the area where irelax provides free shipping, the original shipping/ delivery cost will need to be changed, and the customer need to arrange to return the item to Irelax appointed warehouse/shop on his/her own cost.
5) When returning an item to us by post it is your responsibility to return the item to us in a safe way. Irelax is not responsible for items being returned to us that are lost or damaged in transit.
6) Irelax vouchers or gift cards cannot be returned/refunded or exchanged for cash or other tender types.
7) For international orders, we will not accept liability for any customs duties or taxes that may be payable in relation to the order or its return. We do not offer exchanges on international orders. If an alternative product is required, you will need to place a separate order for this.
Return shipping fee:
Any shipping costs paid by you or charged to you are non-refundable.
RETURN IN-STORE
All products can be returned in-store. This applies to both online and in-store purchases. Please kindly return items to our main warehouse.
(Order which is not for next day delivery can alternate anytime 2 day prior delivery.)
Refunds
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 10-15 business days for the refund to be fully processed.
30-Day Trial & Refund Policy terms and condition
We offer a 30-day trial period exclusively for customers who purchase their massage chair directly through our official website, and have not visited or tried the chair in our showroom.
✅ Eligibility:
- The product must be purchased online, without prior in-store trial or showroom visit.
- The return request must be made within 30 calendar daysfrom the delivery date.
- The product must be in clean, undamaged condition, with all original packaging, manuals, and accessories.
- One return per household allowed for trial purposes.
❗ Important Notes:
- Once used, the chair is classified as second-handand cannot be resold as new.
- A restocking fee ordepreciation cost starts from 20% may apply based on the chair’s returned condition.
- Theoriginal shipping and return shipping, repacking, and handling fees are the responsibility of the customer.
- Refunds will be processed within 7–10 business daysafter the returned item has been inspected and approved.
Not Eligible for Return:
- Orders made after a showroom visit or trial
- Returns requested after 30 days
- Products in damaged or unsellable condition
- Items without original packaging
If you have any further questions on how to do this please reach out to our customer support team at
Contact Us Phone: 1800 296 866
Email: [email protected]
Address: 9 Tryon St, Upper Mount Gravatt QLD 4112